FAQ
STEP GUARDIAN KIDS — FAQ
How does Step Guardian Kids work?
Step Guardian is a memory foam insole with a secure AirTag compartment. Insert the AirTag, trim the insole to fit, place it in their shoes, and track them using Apple’s “Find My” app. The AirTag updates using Apple’s 2-billion-device network, even indoors.
Will my child know it's there?
No. The memory foam feels like a normal insole and the AirTag is fully hidden. Kids don’t feel it, see it, or remove it — meaning no battles or “I forgot to wear it.”
What if my child takes their shoes off?
Kids typically remove shoes only at home or places you already know. They keep shoes on at school, parks, stores — exactly where tracking matters.
Does this work with any shoe?
Yes — works with sneakers, school shoes, boots, athletic shoes. Trim-to-fit design covers EU21–EU46.
Do I need to buy an AirTag separately?
Yes. AirTags are sold separately for about $29. Many families already own them, keeping Step Guardian affordable.
How long does the AirTag battery last?
About 1 year. You’ll get a low-battery alert before it dies. Replacement batteries cost about $3.
Is there a subscription fee?
Never. We use Apple’s Find My network which is 100% free.
How accurate is the tracking?
Bluetooth gives near-exact accuracy within 30 ft. In populated areas, updates happen every few seconds. Works indoors where GPS fails.
Will this work in rural areas?
Yes, but updates may be less frequent. Still works whenever any iPhone comes near the AirTag.
Is this good for children with autism or ADHD?
Yes — it was designed for them. Soft, thin, hidden, and sensory-friendly. Most kids have no idea it’s there.
What if my child switches shoes often?
Move the insole between shoes (10 seconds), or buy a multi-pack. Tracking their daily shoes covers 90% of situations.
Is this spying on my child?
No — it’s a safety tool, like seatbelts or helmets. It gives kids more freedom while giving parents peace of mind.
What ages is Step Guardian designed for?
Typically ages 3–14 depending on shoe usage and safety needs.
What if my child loses their shoes?
Then you'll know exactly where the shoes are. Shoes are much harder to lose than watches.
How do I set it up?
Insert AirTag → trim insole → place in shoe → open Find My → name the AirTag → done in 5 minutes.
What’s your return policy?
30-day money-back guarantee. No questions asked. We even cover return shipping.
Does it work with Android?
No. Requires an iPhone (6s+).
Can I track multiple kids?
Yes — track unlimited AirTags from one phone.
STEP GUARDIAN CARE — FAQ
How does Step Guardian Care work?
Insert an AirTag into the insole, place it in their everyday shoes or slippers, and track them using Apple’s free Find My app. Shoes stay on far more reliably than bracelets or pendants.
Will my loved one know they're being tracked?
No. The insole feels normal and keeps dignity intact — no visible device to confuse or remove.
Why is this better than medical alert devices?
Dementia patients remove bracelets and pendants. They rarely remove shoes. Step Guardian stays on when everything else fails.
Does this work with slippers?
Yes — slippers are one of the most common use cases.
How long does the AirTag battery last?
About 1 year. No charging, no maintenance.
Is there a monthly fee?
No. Ever.
How accurate is the tracking?
Updates frequently as nearby iPhones detect the AirTag — especially effective in neighborhoods and assisted-living facilities.
Will this work in rural areas?
Yes, but updates may be less frequent. Still updates whenever any iPhone passes by.
Can I get alerts if they leave the house?
No geofencing on AirTags, but you can check their location anytime. Combine with door alarms for prevention.
Does this work in nursing homes?
Yes — often even better due to high iPhone density.
Will this affect mobility?
The insole is thin and soft, but consult a PT if they have advanced mobility issues.
Is this an invasion of privacy?
For dementia patients at wandering risk, safety often outweighs privacy. This preserves more dignity than visible devices.
How do I set it up?
Insert AirTag → trim → place in shoe → open Find My → name the AirTag → done.
Can multiple family members track the same AirTag?
Yes — you can share access in the Find My app.
What’s your return policy
30-day money-back guarantee. We cover return shipping.
Still unsure or have a specific situation you want to ask about?
Email us any time at safestepguardian@gmail.com.
We're real caregivers (not a call center) who answer emails personally.
We've been where you are. We understand the exhaustion, the fear, the guilt.
You're not alone. We're here to help.